DeepCool warranty service policy
Last Revision: Jan 16, 2023
- Contact us:
In order to request a warranty repair or refund, please apply for a valid warranty at your point of purchase within
a specified time after purchase. The time period may vary depending on the sales platform and the products you have
purchased. Please confirm the after-sales policy with the retailer whom you purchased the product from.
Any applications for warranty service that cannot be submitted through the original point of purchase, should be
submitted directly to the DeepCool Support team (Ticket:
Create a ticket
To apply for warranty service through DeepCool Support, you will need to submit a valid proof of purchase (receipt,
or invoice), product image, product serial number image, and a detailed description of the problem. How to locate the
DeepCool does not provide end users with any form of refund. Products returned through authorized dealers must
comply with the respective return and refund policies of the authorized dealer.
- Returning your product
If you need to return the product for replacement or repair, be sure to obtain an RMA number or a written
confirmation email from the DeepCool Support team. If the product is returned without confirmation, DeepCool will
reject the product and it will be returned to the sender. The shipping cost will be covered by the sender.
We have multiple RMA (return merchandise authorization) receiving locations around the world. Your RMA confirmation
will specify the specific return address you must use when sending the RMA package. This will be your standard
return location and the change of the return location is subject to prior approval from DeepCool. Packages received
at unauthorized locations will be rejected and returned to the sender, and the shipping costs will be covered by the
Please use packing material that provides adequate safety protection for the product; all packages that are
externally damaged will be rejected and returned to the sender. The shipping cost will be covered by the sender.
DeepCool will perform a visual inspection prior to the receipt of the parcel to ensure that there is no visible
damage during transit that may affect the return of the product. DeepCool is not liable for any damages during
transit to the RMA receiving location.
Please choose a return shipping method that provides tracking information; DeepCool is not responsible for lost or
misdirected packages. In order to avoid problems when receiving the goods, please be sure to inform your after-sales
service operator of the tracking information of the package in advance, and attach a copy of your RMA confirmation
email to the package. Packages that arrive without prior notification of the tracking information will be rejected
and returned to the sender.
After inspection, the receipt of the product will be confirmed and processing of the returned item will begin. The
specific processing time will vary depending on the product and the service that has been requested. The
corresponding operator will provide updated information to the customer after the product has been received.
In order to provide the best service possible, DeepCool will continue to update this warranty service policy without
- DeepCool does not guarantee that the product will meet your specific requirements and you are responsible for
determining whether this product is suitable for your application.
- DeepCool guarantees that the product is free from defects in materials and workmanship for a specified period of
time from the date of purchase.
- The products you purchase will be used normally in the expected working environment during the warranty period
according to the technical parameters specified in the data sheet.
- For any product that does not comply with the published specifications, the identification and remedial measures
of liability can only be made based on the judgment of DeepCool; the repair or replacement cost of the product is
borne by DeepCool. A prerequisite for this warranty is that the product must be returned to the original place of
purchase or to another location designated by DeepCool with the original proof of purchase. You may be required to
pay shipping and handling charges, as well as any applicable duties, taxes or other charges. DeepCool will determine
whether to repair the product or provide a new product based on relevant technical standards.
Samples, prizes, or gifts provided by DeepCool are not transferable to second-hand buyers, and is covered by a 1
year warranty period.
Claims of missing or broken parts beyond 2-weeks after the Invoice date will not be taken as manufacturing
negligence or defect.
Repaired or replaced products will be covered for the remainder of the original warranty period or thirty (30) days,
whichever is longer, or by the local legal warranty.
In the event of obsolescence or discontinued products, DeepCool will, at its sole discretion, replace your outdated
or discontinued products with products of similar functionality.
The warranty period of each product will vary. For details, please refer to the official DeepCool website, user
manual, product packaging or consult the dealer. In case of inconsistent warranty periods, the longer warranty
period shall prevail.
【DeepCool® LIMITED WARRANTY】
DeepCool warrants its products to be free from defects in material and workmanship during the warranty period; when
given normal, proper and intended usage. If a product proves to be defective in material or workmanship during the
warranty period, DeepCool will, at its sole option, repair or replace the product with same product or similar
product. The replacement product assumes the remaining warranty of the original product or for a period of 30 days,
whichever provides longer coverage for the customer.
II. Who Is Covered Under the Warranty
The warranty is non-transferable. Only the original purchaser is covered under the warranty. DeepCool products sold
from auction sites, such as eBay.com, and third-party private sellers on Amazon.com will not be honored, unless it
is sold by an authorized distributor.
III. What Is and Is Not Covered Under the Warranty
It is important to note that our warranty is not an unconditional guarantee for the duration of the warranty. Should
the product, in DeepCool 's opinion, malfunction within the warranty period, DeepCool will, at its discretion,
repair or replace the product that is equal or greater in value depending on supply. Any replaced parts become the
property of DeepCool. The warranty does not apply to the software component of a product or a product which has been
damaged due to accident, misuse, abuse, improper installation, usage not in accordance with product specifications
and instructions, natural or personal disaster, unauthorized alterations, repairs, or modifications.
The warranty does not cover any events including but not limited to:
· Any damages unrelated to manufacturing
· Any unsuitable environment or use of the product in DeepCool's opinion.
· Any product
which has been modified without official permission from DeepCool, or on which the serial number or warranty sticker
has been defaced, modified, or removed.
· Damage, deterioration or malfunction resulting from:
abuse, misuse, neglect, fire, water, lightning, other acts of nature, electrical surge, commercial or industrial
use, unauthorized product modification or failure to follow instructions included with the product.
party products using DeepCool components will not be covered by warranty. Contact the vendor or the manufacturer for
information about servicing.
· Repair or attempted repair by anyone not authorized by DeepCool
shipment damages (claims must be made with the carrier).
· DeepCool does not provide warranty coverage for
display samples and opened box items.
· Unauthorized repairs to a DeepCool product will void the coverage
offered by the warranty policy. DeepCool reserves the right to refuse to service any product which has been altered,
modified or repaired by non-DeepCool service personnel.
· DeepCool does not warrant that this product will
meet customer's requirements. It is customer's responsibility to determine the suitability of this product.
· Removal or installation charges.
· The customer
is responsible for the cost of shipping the product to
the designated DeepCool service location. DeepCool will cover the shipping cost of returning a product to the
· DeepCool reserves the right to replace the product with a service product at their sole discretion
at any time.
IV. Limitations of Implied Warranties
There are no other oral or written warranties, expressed or implied, including but not limited to those of
merchantability or fitness for a particular purpose. The duration of implied warranties is limited to the warranty
length specified in Paragraph I.
V. Proof of Purchase
In the unlikely event that warranty service is required, DeepCool will request a proof of purchase (store receipt or
invoice) and the user must provide that in order to receive warranty service unless permitted otherwise. The
original purchaser must submit proof of purchase and provide the product serial number information to obtain
warranty service ( How to locate the serial number?
Depending on the product and warranty service requirements, consumers may be required to provide more relevant
VI. Exclusion of Damages (Disclaimer)
DeepCool's sole obligation and liability under this warranty is limited to the repair or replacement of a
defective product at our option. DeepCool shall not, in any event, be liable to the purchaser or any third party for
any incidental or consequential damage, (including, but not limited to, damages resulting from interruption of
service, loss of data, and loss of business), or liability in tort relating to this product or resulting from its
use or possession. Except for the warranty obligations set forth in this WARRANTY, DeepCool expressly disclaims any
other warranties, express or implied, including but not limited to warranties of merchantability or product quality
for a particular purpose.
In some areas, the law does not allow the exclusion of implied warranties, or
limitations on the duration of implied warranties, or limitations of the disclaimer of incidental or consequential
damages, so you may not apply to the above limitations and disclaimers.
- To the fullest extent permitted by applicable law, DeepCool's cumulative liability for all liabilities,
obligations or claims arising out of or relating to the products of the underlying warranty policy (such as more
than two claims or damage claims will not extend this limitation of liability), no more than the amount paid by the
original purchaser for the purchase of the product.
Under any circumstance, either based on contractual or civil code (including but not limited to misconduct or other
legal reasons), DeepCool is not liable for any indirect, additional, special, punitive, or derivative losses
incurred when using this product or warranty policy, including but not limited to profit loss, data loss, income
loss, manufacturing damages or costs due to use of damaged or replacement parts or services.
- No DeepCool dealer is authorized to make any modification, extension or addition to this policy.
The warranty service does not cover problems or damage caused by the following reasons, including but not limited
- Wear caused by normal use
- Any modification, abuse, accident, disassembly, improper use
- Unauthorized product
- Modification to the serial number information, is vague, or
- Indicator label is torn
- Any improper operation, including any use not in accordance with
the supplied product instructions
- Connect to any improper supply voltage
- Transport or shipping
- Any other reason not related to product material or process defects
The warranty policy does not apply to non- DeepCool branded products, even if they are packaged or sold with
【DeepCool Warranty Periods by Product】
|PRODUCT LINE||PRODUCT SERIES||REGION||WARRANTY TERM|
|LIQUID COOLER||CAPTAIN SERIES||ALL||3 YEARS|
|CASTLE SERIES||ALL||3 YEARS|
|GAMMAXX / MAELSTROM SERIES||ALL||3 YEARS|
|LS SERIES||ALL||5 YEARS|
|LE SERIES||ALL||3 YEARS|
|LT SERIES||ALL||5 YEARS|
|AIR COOLER||ASSASSIN||ALL||5 YEARS|
|AK SERIES / AS SERIES||ALL||3 YEARS|
|AG SERIES||EUROPE*||2 YEARS|
|FANS||TF SERIES / FDB Bearing||ALL||3 YEARS|
|GF SERIES||ALL||3 YEARS|
|CF120 SERIES / FC120 SERIES / FK120 SERIES||ALL||1 YEAR|
|CASE||NEW ARK 90 / NEW ARK 90SE||ALL||3 YEARS|
|QUADSTELLAR / TRISTELLAR||ALL||3 YEARS|
|BARONKASE LIQUID / DUKASE LIQUID||ALL||3 YEARS|
|MACUBE/MATREXX 70/CL500||OTHERS||2 YEARS|
|BARONKASE / DUKASE / D-SHIELD / E-SHIELD / EARLKASE / FRAME / KENDOMEN / MATREXX / SMARTER / TESSERACT / WAVE / CG SERIES / CK SERIES||OTHERS||2 YEARS|
|CH SERIES / CC SERIES||ALL||1 YEAR|
|POWER SUPPLY||PQ-M SERIES||ALL||10 YEARS|
|DQxM-V2L SERIES||ALL||10 YEARS|
|DQ-ST SERIES||ALL||10 YEARS|
|PM-D SERIES||ALL||5 YEARS|
|PK-D SERIES||ALL||5 YEARS|
|DA SERIES||ALL||5 YEARS|
|DN SERIES||ALL||5 YEARS|
|PF SERIES||ALL||3 YEARS|
|DE SERIES||ALL||3 YEARS|
|MOUSE PADS||ALL||DOA 7 DAYS|
|THERMAL GREASE||EK SERIES/G SERIES||EUROPE*|
|OTHERS||LAPTOP COOLERS||EUROPE*||2 YEARS|
* European Union Exceptions
In the European Union, the minimum warranty period provided by resellers is 2 years; local country regulations are